Service Policies

All clients are required to read and agree to the Pampered Pups Groomer/Client Agreement before any grooming services are performed.

Drop-Off for Stationary Services:

To keep the day running smoothly and respect the time of all my furry clients, please arrive promptly at your scheduled time.

⏰ If you arrive more than 15 minutes late, it will be considered a no-show, and the appointment may need to be rescheduled.

Pick-Up for Stationary Services:

I completely understand that life happens and traffic can be unpredictable — but for safety and comfort, I can’t keep dogs waiting in the trailer after their groom is complete.

I’ll always call or text you 30–40 minutes before finishing so you have time to plan your return.

Once your pup is ready, there will be a 15–20 minute grace period. After that, a $30 late pick-up (boarding) fee will apply.

Thank you so much for your understanding and for respecting this policy — it helps me care for all pets in a calm and timely manner! 🐾

Mobile Appointment Arrival:

I’ll always send a call or text before I head your way. To avoid no-shows and unnecessary travel, I kindly ask that you confirm your appointment before I begin driving.

If I don’t receive confirmation, your appointment time may need to be rescheduled. Thank you for understanding and helping me keep things running smoothly!

Safety Notice:

For insurance and safety reasons, clients are not permitted inside the mobile grooming unit during appointments. Thank you for respecting this policy — your pup will be in loving hands.

To ensure a smooth and safe grooming appointment, please make sure the parking area is clear of any obstacles that could prevent me from turning around or backing out.

Also, be mindful of low-hanging trees and power lines, as my grooming unit is tall and may not fit safely under overhangs.

If there is a risk of damage to the vehicle or difficulty accessing the area, I may not be able to enter the property. Thank you for your understanding and for helping me provide safe, efficient service. 

Please potty your pup(s) before your appointment to help avoid accidents inside the grooming trailer.

Also, refrain from feeding your dog within an hour prior to grooming. A full stomach can cause discomfort, especially during stressful situations or in dogs prone to digestive issues.

Pampered Pups is not liable for any health concerns caused by feeding too close to the appointment — including stress-related conditions such as bloat, torsion, or GDV.

Thank you for helping me keep your pet safe, calm, and comfortable during their visit! 🐾

For the safety of your pet and others, please do not open or knock on the trailer door while grooming is in progress.

If you need to reach me, simply text or call, and I’ll be happy to come to the door when it’s safe to do so.

I take your pet’s safety very seriously, and I assure you — they are in caring, capable hands every step of the way. 🐾

Matting & Shave-Down

Policy

The condition of your pet’s coat is the responsibility of the client. Pampered Pups will not be held liable for any adverse effects that may result from mat removal or shave-down procedures.

In cases of severe matting, shaving may be required for the comfort and safety of your pet — or it may be done by personal preference.

A shave-down involves clipping the coat very close to the skin, resulting in a short, smooth appearance. While this may be necessary, it’s important to understand that shaving can lead to certain skin and coat issues.

These may include, but are not limited to:

- Nicks, cuts, or abrasions, especially if mats are tightly bound to the skin or hidden around moles, warts, or skin folds

- Moisture trapped beneath mats, which can lead to pre-existing skin conditions such as mold, fungus, or bacterial infections

- Changes in coat regrowth, including loss of hair in certain areas, different texture or color, and new growth patterns (such as cowlicks)

- Hyperpigmentation, or darkened areas of skin where hair may not regrow normally

-Sunburn (sunscreen is recommended after a shave-down)

-A drastic change in your dog’s appearance, as the coat will be very short

-Temporary behavioral changes in some dogs following grooming

-Itchiness, redness, bruising, or swelling

-Self-inflicted irritations from licking, biting, or scratching

-Hematomas (swelling due to mat removal)

-Loss of guard coat in double-coated breeds

-Hot spots, which can appear days or even weeks after a shave-down

De-Shedding Treatments

Please note: This treatment does not stop or eliminate shedding, but it significantly helps reduce it.

- Your pup will receive a thorough brush-out, followed by two full baths — the first with a deep cleanser, and the second with a high-quality deshedding shampoo designed to loosen and release excess undercoat.

- This special formula opens the pores and encourages the natural release of the undercoat, especially helpful when your pup is blowing their seasonal coat (winter or summer).

-The treatment is finished with a re-moisturizing conditioner to soothe the skin and restore softness and shine to your pup’s coat.

-To dry, I use a special force dryer to effectively blow out the undercoat.

-Deshedding should be done every 4–8 weeks to maintain healthy skin and coat, and to achieve the best results.

• Pictures

   The client consents that I may take pictures of your pup, before and after grooming. Photos may be utilized for my social media, website and/or advertising purposes at my discretion. If you would not like photos to be taken, you need to let me know prior to our appointment.

• MUST HAVE

• Proof of all current puppy vaccinations. 

•  Proof of current rabies vaccination for any pet over 16 weeks.

•  Special health circumstances will be taken into consideration.

‼️Release Form‼️

• The client affirms they are the legal owner or authorized caregiver of the pet(s) presented for grooming.

• The client understands and agrees to all terms outlined for the grooming and care of their pet(s).

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Hold Harmless Agreement

By signing this release, the client agrees to hold Pampered Pups harmless from any and all claims, damages, or losses that may arise from the condition or behavior of the pet — whether known or unknown at the time of service.

This agreement applies to all current and future pets groomed by Pampered Pups and may be updated at any time, with or without notice, replacing any previously signed releases.

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Emergency Care Authorization

The client authorizes Pampered Pups to act on their behalf should emergency veterinary care, transportation, or temporary care become necessary.

The client agrees to assume full financial responsibility for any such services required.

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Liability Disclaimer

Pampered Pups is not liable for any loss, injury, death, illness, or shock that may occur during or after the grooming process.The client agrees that the groomer is not responsible for any preexisting or underlying conditions, accidents or injuries prior to the grooming as some issues may arise once grooming process begins. 

• The client confirms they have read, understood, and accepted these terms for today’s grooming appointment and for all future appointments.

• The client acknowledges that policies are subject to change, and it is their responsibility to stay informed of any updates.